Posts Tagged ‘service’

Dell and FedEx: Part Two

Posted: July 6, 2010 by Adam Day in Rants and Raves
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This is part two of the Dell and FedEx saga. If you haven’t read the first part, then this will probably make no sense at all. Scroll down to read the first part, if you don’t see it, click “Home” up above ^ and then scroll down. Thanks for reading!

So I received my computer two days after placing the order. This is before the war broke out with Dell. So I told the delivery man I was supposed to be getting two laptops, he told me the other one would probably be here the next day (psh, if he only knew). Ok, but one problem. No one will be here all day the next day. No problem says the FedEx man. Just leave a note on the door giving FedEx permission to leave the package at the door, sign it, and when I come home there will be the laptop. Simple enough right? Wrong. Now this is about the time I call Dell to find out where the laptop is. Needless to say it didn’t come in the mail the next day. However, I still write the note and sign it, just in case by some miracle it does come and I just overlooked the e-mail telling me the laptop is on its way. Well that didn’t happen. A few days later I get the e-mail saying the laptop has been shipped out of Nashville, it should be here the next day. Finally. “Honey! The laptop is on the way!” Yay, happy wife.
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Dell and FedEx…I hate you.

Posted: July 5, 2010 by Adam Day in Rants and Raves
Tags: , , , , , ,

 

I would like to get this started off by giving a big shout out to Dell and FedEx, for being a bunch of arrogant, rude, ill-mannered liars. Now that being said, if anyone out there reading this knows either one of the “A’s” in “A&A”, then you will know that both myself and Adrian are big fans of customer service. Good customer service. When either of us receive bad customer service we both get a little irritated, and then our co-workers, family, and friends have to hear about it for weeks at a time. So to get this party started, I’m going to give a little tribute to the worst customer service I’ve experience in quite a while. What makes it so worse, it was two companies in one week. Thanks a lot jerks.

So as many of you know I have made the jump to purchasing a couple new laptops for myself and my wife. I looked into it and found some good prices along the way but decided to pay a little more and go with Dell since we already had an account with them, and since I didn’t have a problem with them before when I ordered my desktop. Oh how things change. I place the order for two Dell Inspiron Mini’s, one for me and one for my wife. My wife wanted a different color than the standard black that comes with it, so we changed the color. After placing the order I get an e-mail the next day saying the order has been shipped. Wow that was fast. So two days after placing the order we receive my computer, only to find out the other is still in production. Now let me be clear that I’m not upset about the delivery time here. The other computer order was placed at the same time, shipped 5 days later, and delivered…well it hasn’t been delivered yet. But that part is coming up. Let’s not get ahead of ourselves.
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